Support & Help
Setup, usage and troubleshooting support for TIJ Printers & Cartridges
WhatsApp Support
Chat with our support team
Call Support
Speak directly to our experts
Watch Setup Videos
Easy setup & usage tutorials
View FAQs
Find quick answers
Video Tutorials
Step-by-step videos to help you set up and use your printer easily
Installation Videos
Important Guidance Video
Tutorial Video
Special Feature Video
Printing Demo Videos
Frequently Asked Question!
At RD Store, we offer a complete range of coding and marking solutions, including handheld inkjet printers (12.7mm & 25.4mm), online TIJ printers, conveyor-based printing systems, and related accessories to suit small businesses as well as industrial applications.
Handheld inkjet printers are portable and ideal for manual printing on cartons, bags, and products, while online TIJ printers are fixed systems integrated with conveyors or production lines for automatic, high-speed continuous printing.
Choose 12.7mm for small text like batch numbers and dates, 25.4mm for larger and clearer markings, and higher print heights (up to 100mm) for big cartons, sacks, or outer packaging where bold and highly visible printing is required.
Yes, our printers are designed for industrial and commercial environments and are suitable for continuous use in factories, warehouses, packaging units, and production lines.
Yes, our printers support printing of text, batch codes, manufacturing dates, expiry dates, MRP, barcodes, QR codes, serial numbers, and logos with clear and sharp output.
Yes, with the correct solvent-based ink cartridge, our printers can print effectively on non-porous surfaces such as plastic, glass, metal, laminated pouches, and coated materials.
Our ink cartridges are compatible with most standard 12.7mm handheld inkjet printers. However, we recommend confirming printer model compatibility with our support team before purchase for best performance.
Our printers support multiple languages, including English and other commonly used regional languages, along with various fonts, sizes, bold styles, and custom layouts depending on the printer model.
We provide both solvent-based and water-based ink cartridges, depending on the application. Solvent inks are ideal for non-porous surfaces like plastic, glass, and metal, while water-based inks are suitable for porous surfaces such as paper and cartons.
Ink durability depends on the surface and ink type. On non-porous surfaces, solvent ink offers strong adhesion and long-lasting prints, while on porous materials, water-based ink provides clear and stable markings under normal handling conditions.
We recommend using compatible ink cartridges supplied or approved by RD Store to ensure print quality, proper performance, and to avoid damage to the printhead. Use of unverified third-party cartridges may affect printer performance and warranty.
The number of prints depends on print height, content length, font size, and coverage area. On average, a standard cartridge can produce thousands of clear prints under normal usage conditions.
Still need help ?
Our team is here to assist you. Just click the button below.